Refund Policy

At NZSHELVING, we stand behind our product! For any auctions which have advertised “10-Day Money Back Guarantee”, for any reason a customer is unsatisfied with their purchase, they can contact us within 10 days of taking delivery, and organize to return the product and receive a refund of the purchase price excluding the associated Delivery Cost, subject to the terms and conditions listed below:

- In order to organize a refund under these terms and conditions, the customer must e-mail us within 10 days of taking delivery of their purchased product and request a refund under these terms and conditions. 25% restocking fee will be applied for late returns. If over 30 days, we reserve the right to refuse the refund.

- The customer must comply with the directions of NZSHELVING staff in order to facilitate a refund.

- Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the Delivery Cost as specified in the customer’s Order.

- The 10-Day period will commence on the date that the customer accepts delivery of their purchased product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.

- Products must be returned within 14 days of requesting a refund under these terms and conditions.

- Returned products must be returned in accordance with the Returns and Refunds section as following. This includes being returned in the original packaging, with all accessories and in re-saleable brand new condition (refers to return policy).

- Once product has been used, it waives 10-Day Money Back Guarantee.

- 10-Day Money Back Guarantee does not apply if buyer changes their mind, or if item is ‘not what you expected’.

- Customers must return the products for which they are seeking a refund at their own cost.

- After receiving the returned NZSHELVING Products, NZSHELVING will issue a refund as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. NZSHELVING accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway (i.e. Trade me Pay now Refund).

- NZSHELVING require item returns to be approved and authorized by us before an arranged return is executed. Please contact us for information on how to send your item back. We reserve the right to not accept any unauthorised returns.

Return Policy

- Returns to be accompanied by ‘Return Form’ which will be emailed to buyer upon notification of problem.

- For 10 day money back guarantee returns, the goods must be returned in original packaging materials, cartons and boxes unless specifically advised, and complete with all parts and accessories, under resalable brand new condition, and in original layout. We reserve the rights to reject returned items which do not meet our return requirements.

- For faulty returns, it is the buyer’s responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

- Unless goods are returned due to incorrect description or faulty or defective on arrival, or damaged in transit (within 7 days upon delivery), goods must be returned at buyer’s expense using registered post or equivalents.

- All returned parcels must be sent via registered track and trace post as we cannot be responsible for items being lost or damaged in the mail on the way back to us.

- Refunds will only be offered on items within 10 day money back guarantee, or that are faulty on arrival, damaged in transit or defective AND we are unable to repair the item or provide a replacement of equal or greater functionality, or deemed to be incorrect description of the goods.

- Refunds will not be offered after the item has been used.

- Refunds will not be offered if buyer changes their mind, or if item is ‘not what you expected’.

- All refunds will exclude the associated delivery cost. We will only refund original postage if it’s deemed to be our fault on description.

- All items must be returned to us for full assessment BEFORE refund will be issued.